28 October, 2006

Thanks for the memories








We've finally put the Government Technology Forum to bed - two days, 21 speakers and panellists, seven sponsors, 194 government attendees, 219 bums on seats in all. I think the entire team is tired but happy - so it just remains for me to thank the people who tend to avoid the limelight, in no particular order....

Elaine, for running the operations like a finely-engineered machine. Thanks also for that beef stew. I will get the recipe off you, by hook or by crook.

Eddie, don't know how you do it - but you always do. 227 registered delegates was just exceptional - and then to cap it all, you made them feel welcome when you met them over the course of the event. And we haven't even mentioned the late night preparations in the small hours of Thursday morning ...

Gerald, you ran a pretty tight ship inside the conference venue, and helped me focus on the on-stage conversations, rather than the back-end logistics.

Sachin and Si Mink, you looked after the sponsors, and made new friends along the way. You also got to see what really happens at our events, from the point of view of senior officials building genuine relationships, both with one another, the sponsors, and our editorial team.

Jianggan, you got to meet your audience, and they got to meet you. Thanks also for helping Gerald inside the conference room - and sorry about the headache on Saturday. Occupational hazard...

Melissa, well done on your first event. Standing up infront of 200 people is called a 'baptism of fire' - it only gets easier. So you've now got a great look inside the workings of a high-end, enduser-driven event. We have plenty more of these to come next year!

Alex, what can I say man. If there's ever a free lunch courtesy of PSTM, I can always count on you being there. Seriously, thanks for helping 'the other side' put on a great show. Don't worry, it's your turn next with the Indonesian Transport Forum!!

Captain, thanks for the endless revisions, at all hours to the conference programme and collaterals, as we juggled sponsors and speakers. And, again, sorry for the headache you seemed to pick up on Friday night...

Sarah and Alanna, thanks for helping Elaine and Edmund, and also for charming pretty much everyone you came in touch with. Thanks also for the late night on Wednesday evening!

[Photos: Top, day 1. Bottom, the survivors' photograph!]

23 October, 2006

Sardines

Fancy getting up close and personal with government ICT officials? Er, well our Government Technology Forum seems to be taking the old supermarket adage of 'stack the shelves high' a little too literally. We'd originally planned for about 150-200 delegates - and 200 was the very highest I'd been aiming for. Today's total ... 212. Gulp. Creative suggestions on how to persuade senior government officials to 'seat share' come Thursday, Friday welcome ...

... meanwhile, just like to announce the arrival of a new member of staff - Jianggan Li. He's been with us now for a couple of weeks, and seems to be settling in nicely. He's already met up with Microsoft, HP, Oracle, as well as written up reports on Nanyang Girls School's use of ICT. As a Chinese computer sciences scholar I expect great things of him, and he's already impressed Janice at Text100 with his Chinese vocabulary. And he impressed me with his ability to pronounce 'liaise' properly.

He's not studied journalism, nor has he been through the sausage factory that is Singaporean ICT journalism. In other words he's bright, optimistic, and untainted by the miasma of cynicism that I see from too many 'experienced' journalists these days. Jianggan will be working across all of our magazines, with a particular remit to cover developments in, and source for content from China.

11 October, 2006

Dead trees can't scale

Is it just me, or doesn't the reappraisal of niche markets that's gone on since the publication of 'The Long Tail' seem to augur well for trade media? Every newspaper I open seems to be carrying worried articles about the declining fortunes of traditional mainstream media, but I think it's music to the ears to those of us working with tightly-defined trade audiences.

I appreciate that the long tail refers to the internet economy's ability to monetise the wants of groups who have hitherto been ignored, but to be honest, there is not a lot new when you set this beside trade media's established ability to serve niche audiences. And increasingly, we're all niche audiences, arent we?

I read a politician refer to online media as 'sidestream' media, which took me by surprise. I think if you look at where citizens in Asia are getting their information from, there is now no longer such a thing as mainstream media - every media property is part of the 'sidestream'. Nobody is capturing a dominant share anymore.

Even the cumbersome broadsheets that think of themselves as newspapers of record only capture impressive (minority) audience share for their front cover - after that everyone breaks off according to their own fancies. I can't remember the last time I opened the listings or lifestyle sections in Strait Laced, for example. And you may not share my interest in the pages dedicated to Premiership football. Yet we'll both be conveniently cited as contributing to the newspaper's 'audience share' as though we read every column inch.

However the simple fact is that dead trees can't scale - so a business model that relies on ever more and more individual newsprint sections, in an attempt to sustain the big tent approach to media is always going to fail. Whereas a print strategy that focuses on niches, well I think that's still got a lot of legs.

We send email to everyone everyday, but on birthdays we send a card (if my wife reminds me). Following on from this I would argue that print is a wonderful way of cutting through the electronic media clutter, provided it is relevant, and comes from a trusted source.

The only caveat regarding the enduring relevance of print is that Web 2.0 underlines the value of connecting. The future, whatever it's exact shape, will be all about participation. If traditional trade media ignores the fact that readers are sociable, and enjoy opportunities for interacting as much as anyone else, then we'll find ourselves on the wrong side of history, just like the broadsheets.

I give Strait Laced some credit for its STOMP participatory news service - it was a wise move to try and sustain its relevance through user-generated content. For those of us in trade media who can't invest off the back of half a billion (Sing) dollars of profit every year, I think we need to understand the opportunities that exist for discreet collaboration between a given masthead and high value, highly-defined reader segments.

For example, Public Sector Technology & Management has been quite active in building bridges with public sector CIO groupings around the region, particularly in Thailand, the Philippines and India, and increasingly in Indonesia too. We have worked hard to strengthen relationships over the last three years. Looking back I remember doubting whether it was worth the time and money flying off to meet government officials face-to-face when I started things up - but the dividends are clear, as the level of participation at our own events demonstrates.

I worked for a number of years at one of the best trade conference companies around, but I've never seen anything like the level of senior government official participation at a non-government organized event. For crying out loud, we've even got a couple of real politicians flying in from Manila: Congressmen Abraham Mitra and Simeon Kintanar, both of whom sit on the House of Representatives' Committee on ICT. And the World Bank is flying their lead e-government specialist in from Washington D.C.

It's not clever-clever marketing that achieves this - it's about genuinely being a part of your community, and about forging one-to-one relationships. Pure play conference organizers can't achieve that level of audience intimacy (though I'm the first to admit that trade magazines could learn a lot from the slick conference management and smooth on-site administration that characterises conference companies that have got their act together).

Another example is how Thailand's grouping of public sector CIOs are quite eager for us to work with them next year to move our annual Government Technology Forum to Bangkok, and I see this as the best kind of relationship between a trade magazine and the trade it serves. The relationship has begun to transcend the printed page, and there is now a genuine level of interaction between us and our audience.

As a trade magazine enthusiast I believe that the rise of Web 2.0 doesn't threaten our rice bowl, provided we understand that our media properties need to be living, breathing communities - with focal events that bring together readers from time to time. Nothing beats the buzz of a room full of committed professionals seeking to improve themselves. And nothing fills up that room faster than an invitation from a trusted media brand.

So trade media will be chopping down trees for some time to come. Good news for journalists, bad news for squirrels.

06 October, 2006

Pantry Makeover

James took the flight back to London on a hazy Monday evening and left a flurry of activities in his wake. Amidst all the firming of attendance and speakers confirmation for the upcoming Government Technology Forum 06, our two superb interns, Sarah and Alanna, have overseen the creation of a new pantry in our recently redesignated recreational space.

We can’t get enough of the cup noodles, Pringles, my favourite sin of butter cookies, and not to mention, the mooncakes that were pouring in from Juniper Networks, Lexmark and Avanade. Last I checked, was the sight of drowsy, contented colleagues and empty boxes of crumbs.

Sorry James, busy people are hungry people. I’m afraid we’ll just have to wait for the next delivery of mooncakes.

01 October, 2006

The Squire knows

I used to work at a smallish B2B events organiser with the rather curious name of Terrapinn before coming over to help create Alphabet Media. I spent just over six years in Singapore and London with the company, and when I moved on I left behind a few very good work colleagues and a lot of happy memories - and took with me a lot of insights into the business processes associated with creating audiences.

So I'm rather pleased to see that the events company has done rather well, and with something like a 30 per cent annual growth rate it is no longer quite so small, according to Greg Hitchen (above right), Terrapinn's CEO. In certain key markets, particularly alternative investments, their conferences really set the industry standard as genuine 'village meetings' for the industry.

So Terrapinn's success helps to explain why much of what Alphabet Media tries to do with its events is informed by my past discussions with Greg, or 'Squire' as he is wont to be called.

An event is an act of participation, therefore interaction is key. Create a platform for the sharing of opinions, break down the the barriers of reserve that professionals tend to have, and structure a format for people to meet with interesting people that they don't already know - and you'll have a great couple of days.

Now Alphabet Media isn't quite like Terrapinn, because through our magazines we build up deeper and more valuable relationships than a conference company can easily do, and this is something all the more necessary for building trust with senior government officials, particularly here in Asia. Likewise, Alphabet Media being a magazine-driven audience creator will take a while before we are as polished an organiser of events.

We're also a tad smaller - but hey we're growing, and quite fast too.